Mangla Jewellers. Terms and Conditions for sale of jewellery

This World Wide Web Site (the “Site”) is operated by Mangla Jewellers (“Mangla Jewellers”), a company registered under the Companies Acts in England (No. 10135238) and having its registered office at 50 Horton Grange Road, Bradford, West Yorkshire, BD7 3AQ, UK. These conditions of use are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute.

Showroom Address: 50 Horton Grange Road, Bradford, West Yorkshire, BD7 3AQ

Postal Address: 50 Horton Grange Road, Bradford, West Yorkshire, BD7 3AQ

Registered Office: 50 Horton Grange Road, Bradford, West Yorkshire, BD7 3AQ

Company Name: Mangla Jewellers is a trading style of Mangla Jewellers Limited

Company Number: 10135238 (England)

Contact Telephone Number: 01274 574498

Contact Email:

Please read the following carefully as it affects your legal rights and obligations and sets out the terms under which all orders of jewellery (‘Orders’) and other transactions and dealings relating to those Orders including Internet Services provided by Mangla Jewellers. (‘Mangla Jewellers’) are made available to you. Please note all customers purchasing jewellery from Mangla Jewellers will be subject to the terms set out in this Section (the ’Conditions’). Customers purchasing through the Mangla Jewellers website will be subject to the terms set out in this Section A and Section B.

1 Placing Orders
1.1 To order jewellery from Mangla Jewellers you must be 18 years old or over

1.2 You can order jewellery displayed on our website by telephone and by visiting our showroom at 181 Upper Tooting Road, Tooting, London, SW17 7TG, United Kingdom.  Internet Users can also order jewellery on-line at

1.3 Internet Users will be requested to provide Mangla Jewellers with an e-mail address and a password on registration. Mangla Jewellers will process your registration details and will notify you by e-mail once you have been accepted as a registered user of our internet services. You are entirely responsible for all activities under your e-mail address and password, including, but not limited to any failure to keep the e-mail address and password confidential. You must immediately notify us of any unauthorized use of your e-mail address or password or any breach of security known to you.

1.4 If you have placed your order by online we will send you an e-mail to confirm that we have received your order. The e-mail confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not mean necessarily mean that we will be able to meet your order.

1.4.1 Acceptance of your order will depend on the following:

  • The product being in-stock and available for delivery
  • The information and pricing being accurate
  • Fraud and identity checks being passed (for which we use 3rd party services)
  • Payment being authorised

1.5 If we do not receive payment in full from you, or we discover that we have received an unauthorised payment from you, we reserve the right to cancel the contract and return any funds received to the original payment source within 30 days. We may accept payment for the products from an alternative payment source under a separate contract with you.

2 Price and Payment

2.1 Our prices are in pounds sterling (or an alternative currency which may be indicated on our invoice) and are exclusive of any VAT or other applicable sales tax which shall be charged in addition where appropriate.

2.3 The actual prices charged to you for jewellery purchased from us may vary to those quoted on our website.  The invoiced prices will be based on the gold level and weight of the chosen products and currency exchange rates at the time your order is invoiced not at the time the product is chosen and ordered.

2.4 We accept the following methods of payment:  VISA, VISA Debit, VISA Electron, Master Card, American Express, and Bank Transfer. If placing an order on our website your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure.

2.5 Payment for the products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we have reviewed and accepted your order.

3 Risk and Title
3.1 Risk of damage to, or loss of jewellery shall pass to you once the products are collected by a courier company and leave our premises. It is therefore an obligation to insure against loss and/or damage to any such products whilst in transit to you.

4 Delivery (within the UK)
All orders inside of the UK are delivered by Royal Mail’s Signed For or Special Delivery Service

4.1  Your order will be fulfilled by the estimated delivery date set out in the Despatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date.

4.2  Delivery will be completed when we deliver the Products to the address for delivery you gave us. If you are paying by card, the address for delivery must be connected to your method for payment.

4.3  The Products will be your responsibility from the completion of delivery.

4.4  You own the Products once we have received payment in full, including all applicable delivery charges.

5 Delivery (international)
All orders outside of the UK are delivered by Fed Ex, Royal Mail International or an alternative courier who we believe is secure.  Orders outside of the EU will be subject to custom procedures and clearance, which the customer is responsible for arranging. In the event that these are not arranged, paid for or resolved, the package will be returned to us.

We deliver to the countries set out in our Delivery Information page, (International Delivery Destinations).

5.1 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties, administration charges and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

5.2  You will be responsible for payment of any such import duties, administration charges and taxes. Please contact your local customs office for further information before placing your order.

5.3  Prices will be subject to the prevailing rate of exchange at the time the contract between us is formed. You will be responsible for any international transaction charges and the price of the Products may appear different on your statement to that quoted on our site due to exchange fluctuations. Delays in providing payment in full by you may result in a change in the price. If the price has increased, you will be required to pay the full amount before we issue a Despatch Confirmation.

5.4  You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

6 Collection
You may collect your order from our London Showroom (181 Upper Tooting Road, London, SW17 7TG)  The collection service is offered free of charge.

6.1  Payment must be made in full by credit or debit card at the time of ordering.

6.2  The collection date is dependent on the item and stock availability, but will be provided to you by email (as an ‘available date’) once your order has been confirmed.

6.3  After 7 days has elapsed from the published ‘available date’, we will contact you to establish a collection date.

6.4  When collecting your order from our showroom you must show a copy of your confirmation email, a proof of address (utility bill or bank statement from within the last 6 months, valid photo ID (passport or driving licence) and the original card used to pay for the order.

6.5  Orders can only be collected by the person placing and paying for the order.  We are not authorised to hand over the order to any persons.

6.6  We reserve the right to refuse or withdraw the Collection service at our discretion.

7  Returns
7.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out below in clause

7.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office (or equivalent organisation if you are purchasing from abroad).

7.2  However, this cancellation right does not apply in the case of:

7.2.1  Any custom-made Products or products made to your specification or clearly personalised (please see clause 10)

7.2.2  Any Products which have a security seal or tag that has been removed or tampered with.

7.2.3 Any body jewellery (earrings, nose studs) which has been removed from its sealed packaging and therefore cannot be returned due to hygiene reasons (as per Regulation 27 of the Consumer Contracts 2013)

7.3  You may cancel a Contract from the date you receive the Despatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day you receive the Products.

7.4  To cancel a Contract, please contact us in writing, or via email to  You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice in writing, then your cancellation is effective from the date you sent us the email

7.5  You will receive a full refund of the price you paid for the Products but you must pay to send the item back to us, using the same service that we used to send the item to you (Royal Mail Signed For or Special Delivery).  We will process the refund due to you as soon as possible (the refunded amount may take up to 7 days to reach your account) and in any case within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 6.4 provided that the Products are returned to us in the condition that they were returned.

7.6  If you have returned the Products to us because they are faulty or misdescribed, we will refund the price of a defective Product in full, and any reasonable applicable delivery charges you incur in returning the item to us.

7.7  I most cases we will refund you via the payment method used by you to pay.

7.8  If the Products were delivered to you:

7.8.1  You must return the Products to us as soon as reasonably practicable

7.8.2  You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

8 Warranty
8.1  We provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects

8.2  The warranty in clause 8.1 does not apply to any defect in the Products arising from:

8.2.1  Fair wear and tear

8.2.2  Wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party

8.2.3  Any alteration or repair by you or by a third party who is not one of our authorised repairers.

9 Liability
9.1 We will try to offer you the best service we possibly can. However, we make no promises that our service, including our internet service will meet your requirements, or that the service will be uninterrupted, timely, secure or entirely error free.

9.2 Mangla Jewellers shall not be liable for loss of business, loss of revenue, loss of profits or loss of anticipated savings or wasted expenditure.

9.3 Mangla Jewellers shall not be liable for any loss which does not directly result from the actions of Mangla Jewellers, its sub-contractors or agents.

9.4 Nothing in this clause shall limit or exclude Mangla Jewellers liability for death or personal injury which is caused by its negligence.

10 Resizing & adjustments
Rings can be resized a maximum of two times and can only go be resized within 3 sizes each way.

10.1  After a ring has been resized, it is ineligible for a refund or exchange.

10.2  Whilst we offer free resizing, it may be possible in rare occasions that a particular setting cannot be resized to a specific size. In this instance, free resizing won’t occur.

11 Copyright / Trademarks
All rights in the designs and information on our website or in our catalogue are owned by Mangla Jewellers or its sub-contractors or agents. You may copy and print portions of our website for the sole purpose of placing an order with Mangla Jewellers. The materials on our website may not be used for any other purpose. The names of our Service and other services referred to on our website are either trademarks or registered trademarks of Mangla Jewellers Limited t/as Mangla Jewellers. Other products and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

12 Data Protection
Mangla Jewellers will not collect any personally-identifiable information about you (that is, your name, address, telephone number, or email address) (“personal data”) unless you provide it to us voluntarily. Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way. If you have already submitted personal data and would like it removed from our records, please contact us at the email address or phone number listed at the bottom of this section. We will use all reasonable efforts to delete your information from our records.

Any information you provide to Mangla Jewellers (“data”) will be put onto the Mangla Jewellers database and processed by us for marketing purposes, market research, tracking of sales data, and in order to contact you or send you publications. Mangla Jewellers may also disclose the data within its group of companies and to its professional advisers and agents for the above purposes. By submitting your data to us you agree to our storage and use of the data. In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our site or advertisement.

All information on this site is for general education only. Financial circumstances and aims differ and we strongly suggest you seek personal professional financial advice before making any investment.

No representations are made about the future direction of precious metal investments – all investments can rise and fall depending on circumstances.

We do our best to make sure that the live prices on the Mangla Jewellers website are accurate. However, very rarely there may be data feed problems, mistakes and/or technical issues which result in incorrect pricing displayed or offered.  In these cases, Mangla Jewellers shall reserve the right to cancel a sale.

Purchases made from Mangla Jewellers are subject to our terms of business, which you expressly accept as and when you place an order. When an order is placed, you become liable for that order at the agreed rate. If you do not complete your order, we reserve the right to charge a fee to recover any losses caused by an incomplete trade.

13 General Information for all customers
13.1 Each Order of jewellery shall be deemed to be a separate and distinct contract.

13.2 We reserve the right to alter or withdraw any of our Service, to refuse our Service to any customer and to amend these Conditions on written notice from us at any time.

13.3 Mangla Jewellers shall not be responsible for any breach of these Conditions or the terms set out in Sections B or C caused by circumstances beyond its control.

13.4 If Mangla Jewellers is informed of any inaccuracies in the material or the Services it will attempt to correct the inaccuracies as soon as reasonably possible.

13.5 Whilst Mangla Jewellers use reasonable endeavours to ensure that the contents of this Site are accurate and up to date, however, it does not accept any liability for any information which may not be accurate. Mangla Jewellers is reliant upon third parties for much of the information provided (see below) and reserves the right to change data, references and product specifications at any time.

14 General information for Internet users
14.1 For Internet customers, if you use the website after we have posted changes you will be bound by the new terms. You should therefore ensure that you read these terms each time you use the website.

14.2 Due to the nature of the Internet, we will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

14.3 We make no promise that our website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet Services for any reason beyond our control.

14.4 Orders and Services are provided on an “as is” and “as available” basis. We are not liable to you if we are unable to supply a particular item.

15 Laws
These Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

16 Customer Services
16.1 If you have an order query, please e-mail our Customer Services at

16.2 The website is operated by Mangla Jewellers 50 Horton Grange Road, Bradford, West Yorkshire, BD7 3AQ, United Kingdom.